Refund Policy
Right of withdrawal and return rules
In compliance with the provisions of Legislative Decree 21 February 2014, n.21 implementing Directive 2011/83 / EU on consumer rights, the Customer can return the purchased product and obtain a refund of the purchase amount actually paid. The right of withdrawal can be exercised within 14 days of receipt of the product in the following ways:
1. Before the expiry of the aforementioned term, the Customer will send a registered letter with acknowledgment of receipt to secret infusions or by presenting another explicit declaration to that effect. The communication can be sent, within the same term, by e-mail to sales@decretinfusions.com
2. The Customer is subsequently contacted by Secret infusions (or its logistics partner) to take charge of the return.
The return of the product must take place within 14 days from the date of receipt of the notice of withdrawal.
The refund of the price paid for the purchase of the product excludes shipping costs.
In the event that the value of the products has suffered a decrease caused by handling other than that necessary to establish the nature, characteristics and functioning of the products, (by way of example: damaged products, not properly or completely packaged, or in which certain parts are missing or have been damaged, such as components, elements, accessories, packaging materials, boxes, documentation and / or other objects), Secret infusions will reimburse the Customer the purchase sum less the value of said decrease. In the event that the Customer sends back products beyond the aforementioned deadline or in the case of open and / or partially used products and which do not lend themselves to being returned, the right of withdrawal does not apply and secret infusions will return the Customer the purchased good by charging the shipping costs to the same.
With the aforementioned limitations, Secret infusions will reimburse the amount actually paid by the Customer within 14 days of receiving the notice of withdrawal by means of a credit note on the original payment method used by the customer to complete the order being returned.